One of the nation’s most-loved coffee shop firms Costa has announced that it will be reopening stores for takeaways. After almost three months of closure due to the coronavirus lockdown, last month the chain reopened its drive-through service. Of its two thousand seven hundred branches across the country, one thousand one hundred will be reopened for a takeaway service in the next fortnight. A survey conducted by marketing firm Market Measures recently revealed the nation’s longing for a cup of coffee. Compared with 44 per cent of participants naming pubs as their most missed location during lockdown, 45 per cent reported they miss coffee shops. Moreover, while rival firm Starbucks was missed most only by fourteen per cent of those interviewed, twenty-seven per cent named Costa as the coffee shop they most miss. Following the example of other food and drink retailers, Costa will be providing customers with hand sanitiser upon entry. Perspex screens will be installed to protect baristas and customers, while floor signage will ensure social distancing is maintained. Also, the firm has announced that it will only be accepting contactless payments. Chief executive of Costa Coffee Jill McDonald has expressed that she is delighted to reopen stores.
After reopening drive-throughs earlier and then providing customers deliveries through Uber Eats, Costa has done its best to stay ahead of the verve. In a statement released on its website, Costa Coffee announced: “We have worked hard to make our stores safe and welcoming for customers and our teams. Each store has been equipped with protective equipment, hand sanitiser stations and will continue to operate with contactless payment. High-quality Perspex screens have been installed at all counters across take-away stores, with designated pick-up points for delivery and mobile order collections. Both inside and outside stores, two-meter floor signs have been carefully placed to adhere to social distancing guidelines.”